Terms of Service

Pro is $35 USD per organization for each annual period, plus applicable taxes. It includes 50 GB of shared attachment storage for up to 100 users. Owners may add organization-wide25 GB storage packs for $10each per year.

Enterprise has a $2,500 annual minimum commitment. Metered usage—$1 per active user per month and $0.15per GB per month—counts toward that minimum; the minimum is not added on top of usage. Normal uploads, downloads, and API requests carry no separate usage charge.

An organization owner authorizes recurring charges in Stripe-hosted billing. Stripe processes payments and applicable tax; Hamstik does not store card data. A paid plan activates only after provider confirmation.

Paid plans renew automatically until an owner cancels through the Stripe Customer Portal. Enterprise annual commitments reset at renewal, and unused commitment does not carry forward. A normal cancellation takes effect at the end of the current paid period, and paid features remain available until then.

Pro storage packs co-term with Pro and use Stripe's proration for a partial first term. A Pro-to-Enterprise change starts a new annual Enterprise term and uses Stripe's proration to credit unused Pro time. Hamstik has no general automatic refund process; exceptional refund requests are reviewed by Blackboard Studios support.

Stripe may retry a failed payment during Hamstik's configured recovery period. Owners and the billing contact may receive notices and can update payment details in the Customer Portal. A failed payment does not activate a new paid plan or completed billing change.

When hosted-storage entitlement ends, Hamstik blocks new attachment bytes but preserves existing attachments for download, export, and deliberate deletion. Hamstik does not silently delete attachments because a subscription is canceled or a plan changes. A downgrade may require the organization to resolve member or storage limits first.

An owner may request organization deletion with a strong confirmation. A platform administrator, not the requester, finalizes it after required notices, holds, and dispute review. A live Stripe subscription must be canceled before local deletion.

Taxes are calculated where configured and may depend on location and supported tax information. For procurement, security review, contracts, migration, onboarding, billing, archive, or deletion help, contact support@blackboardstudios.net. Contact is not required to see prices or complete a standard upgrade.